Overview
SunGard’s Managed LAN Services provides around-the-clock monitoring, management and support of routers and switches. The service is available for LAN elements of varying size and complexity, from smaller 1U units up to large enterprise size chassis. Installation and configuration is included in the service.
Features
- Initial provision of equipment: Unpack, Assemble, Rack, Cabling, Configuration Testing
- Monitoring of availability and performance
- Investigation and troubleshooting following alerts
- Backed by 24/7/4 vendor maintenance agreements
- Installation of relevant CATOS/IOS upgrades patches as per customer instructions
- Moves, Adds Changes of interfaces, modules and configuration
- Performance statistics published via web portal.
Benefits
- 24/7 monitoring of LAN equipment
- Removes day to day administrative pressures from customer
- Any size or complexity supported
Service requirements
- Check with SunGard for latest list of supported devices
- Service Level Agreement only available for paired devices
- Device required to have interface dedicated for connection to SunGard
- Managed Network
- SunGard requires sole right to management
- For devices located at SunGard site only. See Managed CPE service for equipment located on customer's premises.