Overview
SunGard provides a Software Installation service to assist Customers with the installation of commercial off-the-shelf software. SunGard certified technicians install the software onto the appropriate platform and perform the necessary modifications to connect with relevant databases, applications, and third-party data sources.
Features
- Installation of new application software versions, releases and maintenance uplifts and patches to included Common Off The Shelf Software, as well as custom applications
- Configuration and testing of application parameters in accordance with SunGard
- Change Management polices. Resolution of detected application and related software failures in accordance with SunGard Problem Management polices during installation
- SunGard will test and verify the installation and make necessary configuration changes to ensure stability
- Creation of root security passwords and accounts for software application
- Restarting failed processes and/or system during application installation process.
Benefits
The Software Installation Service provides a high quality, cost effective solution for customers who wish to outsource the initial installation of standard software onto their equipment. This is ideal for organisations that prefer to focus on running their business and eliminates the need to send staff to site.
Options
Maintenance and/or Upgrades can be organised via the standard Change request procedures, by drawing on the Intelligent Hands service (at an additional charge).
Service requirements
Proof of licensing must be provided prior to scheduled installation
Client required to provide installation and configuration requirements.
Software Installation Services cannot be applied to ERP, CRM, Databases or “free-ware” and “share-ware” products.