Overview
SunGard’s Managed Customer Premise Equipment (e.g. a Cisco Router or Switch) Service provides reliable, cost-effective Installation, Configuration, Monitoring and Management of CPEs, 24x7.
The Managed CPE service includes full life-cycle management of the CPE, from initial installation and configuration, through to ongoing maintenance, changes and upgrades.
Features
- Installation of CPE hardware and Operating System
- Configuration of CPE to defined functionality
- Modification of configuration
- CPE Operating System maintenance
- Backup of CPE configuration (30 days)
- Out of Band management via terminal server and PSTN/ISDN circuit
Benefits
- Predict network costs and problem areas to prevent unnecessary upgrades, reduce network outages and improve response and repair times if an outage occurs. With this service we can help you-
- Address lack/shortage of internal skills/resources.
- Reduce network operations costs
- Refocus resources on core business.
Service requirements
- Customer to provide a suitable environment for the managed CPE that complies with manufacturer recommendations
- PSTN for Out of Band Management
- Customer is responsible for on-site racking and any maintenance requiring physical access to the router.