There’s no doubt that businesses are increasingly dependent on critical applications such as databases and e-mail for revenue, customers and productivity. For example:
- Sales forces rely heavily on customer relationship management (CRM) applications to efficiently retain and win new accounts.
- E-mail, which has become an indispensable business lifeline, can never be down—particularly during system outages.
- As application environments grow in size and complexity, the job of keeping them available 24/7 has become more difficult, straining budgets and distracting IT staff from strategic business initiatives.
Until now, there was no practical, affordable solution. SunGard offers application management and hosting you can rely on.
With our enterprise-grade expertise, service level agreements and application specialists, SunGard supports you in three ways:
- Improving reliability;
- Reducing your daily administrative burden; and
- Allowing you to redirect internal staff to valued-added business support.
We provide monitoring, backups and trouble resolution for applications, such as MS SQL, and deploy new applications faster and with less risk. Our comprehensive e-mail services include:
- Full end-to-end support: from creating to maintaining and protecting for 24/7 reliability;
- Archiving services that eliminate the burden and risk of storing e-mail files, helping to ensure that messages are never lost and to facilitate legal and regulatory compliance.
Application management and hosting benefits also include:
- Enterprise-grade expertise for higher availability and reduced downtime risk;
- 24/7 monitoring and management at lower cost compared with in-house staffing;
- Redirecting existing staff to value-added business initiatives; and
- Centralized and near real-time reporting of service levels, alerts and trends.