Supporting you through the complete ICT Continuity Lifecycle
Understanding ICT Continuity requirements
For ICT Continuity to be effective in supporting your BCM strategy it is important to understand your current ICT capability and whether it fully supports your current business requirements. SunGard’s experienced ICT professionals can assist you in indentifying recovery priorities, Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for each ICT service. This process helps enable gaps between your capability and business requirements to be fully identified.
Determining ICT Continuity strategies
Once your ICT Capability and BC requirements are understood, SunGard can assist with the evaluation and recommendations of ICT Continuity management strategies. Our consultants can provide you with unparalleled experience in determining appropriate ICT strategies that will deliver the required level of resilience and continuity for your business. The resultant strategies will balance your risk appetite against available budget, resources and current technology.
Developing and implementing ICT Continuity strategies
Once your ICT strategy gains management approval, SunGard can fully assist you in the planning and implementation of the continuity solution for each ICT service. SunGard has experience in delivering ICT Continuity solutions that will fully support you in addressing any people, process and technology requirements. This includes all skills training, documentation and technology deployment projects. All projects are managed and tracked using SunGard’s proven and structured project management methodology.
Exercising, testing, maintaining and reviewing
Testing ICT Continuity solutions helps ensure that your strategies work, as and when required, thus providing assurance to the business and stakeholders that strategies and procedures are robust. From our experience, testing should not only test recovery capability, but also confirm that each ICT service is either protected or can be recovered – regardless of incident – to the level required by the business (e.g. meeting your predetermined RPOs and RTOs). Continued maintenance and review of ICT Continuity plans and strategies is essential to remaining resilient as your business evolves.