Developing and Implementing a BCM Response

Service Overview
SunGard provides BCM Planning services that provide appropriate template(s) and structure, populate plans, collate the required or missing information for plans and support plan owners to develop plans.  The following structure is used:

• Incident Management - defining procedures and information required to escalate and declare an incident, and manage it
• Business Continuity Support - defining the procedures and the information required to restore critical business support, such as technology, facilities, staff support, etc.
• Business Recovery - defining procedures and information required to restart and continue key business operations.

Every organisation is different and there is no Industry Defined “standard” list as to content, however typical content in our experience tends to cover:

• Ownership and maintenance
• Roles and responsibilities of the team, including:
  • Initial actions
  • Individual tasks related to responsibility
  • Deputies
  • Communication to / from BC Teams
  • Staff welfare
  • Expenditure
  • IT capability
  • Strategic alignment
  • Administration and logging / audit trail to monitor progress
• Communications activities and contact details for:
  • All stakeholders
• Including communication cascade
  • Regulatory authorities or any other formal authority (if required)
  • Key BC personnel, such as BC Teams
• Including key information to contact
  • Media
  • Emergency services
• Key Locations
  • Control Centres
  • Recovery provider (if relevant)
• Key Activities
  • Of members of team
    • E.g. Site evacuation, transportation, staff communication
  • Special considerations and needs

The Benefits
This service would benefit organisations that:

• Have no documented plans in place
• Have plans that have not been reviewed for some time and are unsure how effective they would be to support during an incident
• Have undergone considerable change and need to update plans to reflect this
• Seek an external view on good practice for content and format of BC planning
• Are unsure all information for recovery is collated to support an incident and feel there are important gaps that need to be addressed
• Are concerned that the recovery method, allocation of recovery authority, responsibility and reporting, require review of structure and direction
• Require resource due to internal resource limitations to create and maintain plans
  Wish to consolidate plans or make them consistent in structure and/or content