Articles
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SunGard Availability Services Articles
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Insurer finds flexibility is its best policy
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Publication:
Avail
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Author:
SunGard Availability Services
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Date:
2/9/2011
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Article
summary:
International insurance provider Markel International takes an unregimented approach to business continuity (BC) that in these days of red tape and bureaucracy is highly unorthodox. But it is a policy that has proved highly successful for over three decades.
“What we do for our clients is manage their risk. Managing our own risk is an extension of this.”
Steve Fountain, IT director
Markel International
Given its remit, Markel’s own risk management must be exemplary to maintain market confidence. In line with its belief that BC should be an integral part of Markel’s business as usual operations, rather than an ‘add on’ handled by a central department in isolation from the rest of the business, responsibility for BCM has been fully devolved.
Markel’s company values of spontaneity and adaptability are reflected in the simplicity and flexibility of its BCM programme, which was shortlisted in both the ‘Strategy’ and ‘Excellence in BC in Insurance’ categories of the prestigious 2010 CIR BC Awards.
The insurer has long relied on SunGard Availability Services for Workplace and Technology Recovery services and has thoroughly embedded BC into its company culture. “Everyone takes collective responsibility for BCM, which flies in the face of conventional wisdom,” says Markel’s IT manager Nigel Poll. “But because we’ve tested our response so thoroughly, it’s become second nature.”
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