SunGard Availability Services
SunGard Availability Services delivers secure, resilient IT infrastructure and organisational availability services through a unique combination of scalable, managed IT production environments and Workplace Recovery centres, with the added benefit of remote access solutions for your workforce: Connected via our private network across our multiple locations and all supported by experience gained from five decades of keeping businesses resilient.
Today, acceptable downtime has dropped to zero for critical systems and applications. That’s why SunGard lives and breathes availability. We give you the benefit of over ten years’ tried and trusted expertise in managed services, informed by more than three decades of leading the global field in Disaster Recovery provision. We’ve evolved all we know about restoring systems into providing customers with continuous availability, by bringing systems back up the moment something happens or preventing them from going down in the first place. Today, over 50% of our business is in providing managed services.
We handle over 10,000 incidents a year, so we know more about anticipating and solving problems than most, while our rigorous pressure-testing brings our customers an added level of confidence. This broad experience has enabled us to develop codified processes and best-practice models for a variety of goals and challenges across all types of companies.
No matter what you have, it’s our job to work with it. We tailor solutions to reflect your unique multi-vendor IT environment and make it all operate seamlessly.
Because we’re platform-agnostic, we find the most appropriate solution no matter how – or where – you want to handle your critical systems. From managed hosting to colocation to cloud, on your floor or ours, or any combination thereof, we offer a complete set of availability services. Our flexibility even extends to working with your other IT providers, so if you want to keep your storage elsewhere and just have us run it, we can do that, too.
Because all our solutions can be scaled down as well as up, you only get what you need, never what you don’t, and you’re in full control at all times.
We’re no strangers to hybrid infrastructures and complex IT environments. But while we’re the experts in availability, you’re the experts when it comes to your business. So first and foremost, our task is to listen – to define and approach any availability solution from the unique perspective of your operating context and IT landscape.
While we take our cues from you, we’re fully invested in and accountable for the outcome: our job isn’t done until everything is running the way you expect it to. We’ll do whatever it takes to fix issues quickly, and our iron-clad SLA provides robust assurances around uptime and meaningful resolution in the unlikely event that we can’t.
We simplify your relationship with us via a dedicated team of service delivery managers and 24/7 telephone support – your specialist resources for all things SunGard. That means just one phone call whenever you need anything, and the confidence that your request will be escalated to the right level immediately.
Information Availability you can trust
SunGard Availability Services understands how vital Information Availability is to protecting key operations, servicing customers, preserving reputation,maintaining profitability and engendering stakeholder confidence. Over 9,000 customers in North America and Europe trust us to keep their people and information connected. Trust us to do the same for you.